If you have an advance booking or voucher, please contact our friendly team on email@example.com and we will be happy to arrange a refund.
If you purchased an annual or locals weekday pass after January 2020, your pass will be extended by 12 months from the date the park reopens.
If you purchased your annual/locals pass between April 2019 and December 2019, your pass will be extended by six months from the date the park reopens.
All annual and local pass holders are entitled to one free National Kiwi Hatchery tour. This will not affect the extension of your pass when the park reopens.
If you have any questions about your annual or local's pass, please email our team on firstname.lastname@example.org.
Please note that we don’t yet know when we’ll be able to reopen, but we will post updates here on the website and on our Facebook page.
Thank you for your patience and support while we have been working through this. We hope to welcome you all again soon.