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You are here: Terms and Conditions

Terms and Conditions of Entry

  1. We appreciate your custom and aspire to provide a friendly, safe and memorable experience.
  2. The name of the business that will appear on your bank/credit card statement will be Rainbow Springs. Your account will be charged in New Zealand Dollars.
  3. Rainbow Springs is a wildlife park offering a variety of activities and attractions. We advise that risk may be presented from open waterways, weather conditions, trees, wildlife and interactive wildlife displays, walking surfaces, the children’s playground, the Big Splash and other non- specified elements of the Park. Care must be exercised by all visitors.
  4. This voucher is based on rates and tariffs, which are, to the best of the Operators knowledge, correct at the time of issue. Any increases since the date of issue are at the cost of the passenger payable to the Operator.
  5. Cancellations - the operator reserves the absolute right to cancel any service as a result of weather conditions, insufficient reservations or any other unforeseen event or circumstances.
  6. Refunds – Rainbow Springs reserves the right to assess cancellations on a case by case basis and any decision on refunds is entirely at the discretion of Rainbow Springs.  Any decision regarding an exception to the stated policy will be made entirely at the discretion of Rainbow Springs.
  7. Visitors enter Rainbow Springs at their own risk and choose to do so under these conditions. No liability for loss, injury, damage, harm or suffering by any Visitor or any other person will be accepted.
  8. All Rainbow Springs entry tickets are personal to the purchaser, are non-transferable and non-refundable. Rainbow Springs does not accept responsibility for lost entry tickets.
  9. Rainbow Springs has the authority to close the Park or any part or it, including the Big Splash, Bird Show or any animal exhibit; and/or to remove animals from display for any reason and/or vary the advertised programs at any time for any reason whatsoever including in the interests of safety and will not be liable for any loss or expense incurred as a result of or in connection with such closure or variation.
  10. Children 14 years of age and under must be accompanied at all times by a responsible guardian or caregiver aged 16 years or over. Rainbow Springs reserves the right to report any unaccompanied children to the appropriate authorities.
  11. Rainbow Springs has a smoke-free policy and smoking is not permitted in the Park environs.
  12. Pets are not permitted in the park.
  13. Car parking is provided and designated for coaches, campervans and private vehicles. Visitors must comply with the car parking signs and all instructions provided in the car parking area. Failure to comply may result in your vehicle being towed at your risk and expense. Rainbow Springs accepts no liability for any claim by you or any other person, whether for loss or damage to or from your vehicle or any other vehicle, whether resulting from using the car park or from your own negligence or otherwise.
  14. We advise that the Big Splash water ride has a specific list of requirements and conditions. These are specified at the point of entry to the Park and also at The Big Splash. Visitors choosing to participate in this activity do so at their own risk and must comply with those conditions and requirements or entry to the Big Splash will be denied.
  15. Rainbow Springs retains the right to deny access and/or remove visitors who are deemed to be a nuisance, acting recklessly or failing to observe directions from Park signage or staff.
  16. No commercial or charitable activity may be undertaken without express permission from Rainbow Springs.
  17. In the event that liability of any kind is attributed to Rainbow Springs or any of its officers or employees, such liability is limited to the amount of any ticket or admission price paid by the person to whom Rainbow Springs is liable.
  18. Any decision regarding an exception to the stated policy will be made entirely at the discretion of the Rainbow Springs